top of page
1. Processing Times
Orders are processed within [X] business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
2. Shipping Rates & Delivery Times
We currently ship to the following countries with these rates:
Netherlands — € 5,45
Belgium— € 9,50
Germany — € 9,80
3. Free Shipping
We offer free shipping on orders over €50,- to:
[list countries/regions].
4. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
5. Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
6. Returns & Exchanges
We accept returns within 6-8 days of delivery.
Items must be unused and in original packaging.
Contact us at hello@tailsandbubbles.com
before sending a return.
Refunds are processed to the original payment method once items are received and inspected.
7. Non-Returnable Items
For hygiene or safety reasons, the following items cannot be returned: Pawtection Solaire
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us a.s.a.p. via email with your order number and a description / photo of the issue.
9. Contact Us For questions about shipping, delivery, or returns, email us at: hello@tailsandbubbles.com or download our return form. Please make sure to fill in all fields. This can be sent in print or via email.
bottom of page